Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all …
Starting at $276 per technician, unlimited end users
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What is SolarWinds Dameware Remote Support (DRS)?
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The…
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Popular Features
- Screen sharing (53)10.0100%
- File transfer (50)10.0100%
- Remote management of servers & workstations (58)9.292%
- Over-the-Internet remote session (48)8.282%
Pricing
Dameware Mini Remote Control
$276
On Premise
per technician, unlimited end users
Dameware Remote Support
$388
On Premise
per technician, unlimited end-users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.dameware.com/products/remote…
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is SolarWinds Dameware Remote Support (DRS)?
Dameware Remote Support is a systems administration tool that helps IT admins and support teams provide remote support to end-users. This tool enables users to initiate remote connections with multiple computers at the same time and provide support with the help of the built-in administration tools and utilities. Users can also remotely connect to Windows, Linux, and Mac OS X systems—all from a single, central Dameware console. The vendor says the solution is trusted by over 70,000 organizations worldwide and that Dameware was the first remote support software to introduce Smart Card authentication for remote connectivity.With the help of a secure internet proxy, Dameware lets users connect to their end-users and customers across the globe—whether they are situated inside or outside their corporate network. The Dameware Mobile Gateway functionality lets IT pros provide on-call and after-hours support by launching remote sessions from iOS and Android devices.
Dameware Remote Support enables IT Pros to:
- Benefit from in-session chat, screenshot capture, and file transfer functionality
- Remotely troubleshoot and manage Windows servers and workstations with built-in system tools
- Remotely reboot systems, start/stop services & processes, copy/delete files, view and clear event logs
- Manage multiple Active Directory domains, users an groups, and remotely reset passwords
SolarWinds Dameware Remote Support (DRS) Features
Remote Administration Features
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Over-the-Internet remote session
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Multi-platform remote control
SolarWinds Dameware Remote Support (DRS) Screenshots
SolarWinds Dameware Remote Support (DRS) Videos
Product overview
Visit https://www.dameware.com/resources/video to watch SolarWinds Dameware Remote Support (DRS) video.
SolarWinds Dameware Remote Support (DRS) Integrations
SolarWinds Dameware Remote Support (DRS) Competitors
- LogMeIn Rescue by GoTo
- TeamViewer
- GoTo Resolve
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
- ConnectWise Control (formerly ScreenConnect)
SolarWinds Dameware Remote Support (DRS) Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
SolarWinds Dameware Remote Support (DRS) Downloadables
Frequently Asked Questions
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet.
DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for $349. Discounts are available for multiple license purchases. The DameWare Mini Remote Control is a lesser version of SolarWinds' Remote Support software, and can be licensed for $259 for one technician. SolarWinds also sells a patch manager under the DameWare brand, for managing and deploying patches from a single console.
LogMeIn Rescue by GoTo, TeamViewer, and GoTo Resolve are common alternatives for SolarWinds Dameware Remote Support (DRS).
Reviewers rate Screen sharing and File transfer highest, with a score of 10.
The most common users of SolarWinds Dameware Remote Support (DRS) are from Mid-sized Companies (51-1,000 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, the most common recommendations for BeanFlumper are as follows:
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Consider other options: Some users suggest exploring alternative solutions unless you are willing to invest in multiple licenses and support.
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Conduct a proof of concept: It is recommended to perform a proof of concept to determine if BeanFlumper is the right fit for your company.
-
Try before you buy: Many users recommend obtaining a trial version of BeanFlumper and testing its performance.
Bonus Recommendation (related to user labeling): Additionally, some users advise labeling PCs in Active Directory with proper descriptions.
These recommendations should be taken into consideration based on your specific requirements and circumstances.
Attribute Ratings
Reviews
(1-25 of 33)Companies can't remove reviews or game the system. Here's why
December 09, 2022
Good remote support tool
SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all on site this was less of an issue but increasingly more staff are working from home so a desk visit is not possible anymore.
- Remote access to sleeping and powered-off computers
- Secure Multi-factor authentication
- Flexible user access control
- Remote session tools and utilities
- Ability to switch users
February 18, 2022
If You are Looking for a Tool to Provide High-Quality Remote Support at a Low Cost, SolarWinds Dameware Remote Support is the Answer!
Score 9 out of 10
Vetted Review
Verified User
It is mainly used for monitoring server disks, remote support to users, monitoring computer processes, and closing any process of a program that has been frozen.
- Fast and secure connection to computers on the internal network
- Access to computer information without the need to interrupt the user
- Simple configuration and offers very complete documentation
- I would like it so that the agent that is installed on the PCs be improved so that it forces the Remote Access Manager windows service to run.
- I would appreciate improved resolution when remotely accessing a computer.
- It has a failure when the PC where the connection is being made has more than 2 monitors and I would like this to be fixed.
February 03, 2022
Easy to use Remote support
We use it as one of our Help Desk support tools. Since we are not 100% remote it allows us to support users no matter where they are located.
- Remote tech support
- The installation is more complicated than it needs to be.
- Support for more operating systems
February 02, 2022
Full Features Remote Support Solution
I've used Dameware Remote Support and its predecessor, Dameware NT Utilities, for over a decade. I love the interface and the face that I have multiples options for connecting to servers and PC's. I've liked it even more now that SolarWinds has taken over. It allows us a single contact for support, and simple update lifecycle, and central billing.
- Allows for desktop mirroring for remote support
- Allows for console access to servers
- Allows for multiple protocols for connections to servers and desktops.
- Sometimes the client can go sideways and cause issues.
- Smaller client deployment would be helpful for remote locations
- Automation and scripting support
February 01, 2022
Are you an IT Pro & looking into Solarwinds Dameware Remote Support? Stop and get it now! You won't regret it.
Here's the process, 1. A user calls or emails, says " I can't get the whosit to jump up and down, probably the database server". 2. As I have no clue what they are talking about, I call them & log in to the machine via Dameware Remote Support. 3. I ask "can you elaborate please, maybe show me the issue?" I see exactly what's going on, resolve the issue, become a hero and save the day. None of this is possible without Solarwinds Dameware Remote Support.
- Remotely view a client machine
- Remotely control a client machine
- Remotely restart a client machine
- The address book could use some work, but its decent and everything else is great
January 19, 2022
Dameware Remote Everywhere - I'd have it no other way!
I presently use the toolset of Dameware Remote Everywhere. The problem this helps address is the move to remote users. It allows us to easily connect to a remote user from no matter where they are located, just as long as they have a stable internet connection. The DRE tool also allows us to provide certain users access to Computers in the organization by setting them up as a User. We can provide them with a list of computers (from the admin console) that will display in their console. from here, they can manage Signage, or assist other staff.
- Remote Support is great.
- Constantly improving the software.
- Tech Support has been very helpful.
- Deployment of the DRE Toolset has been a pain point with our current Deployment tool.
- In DRE, In the Technician Area (For a User), A Search function would be handy. At first, I was looking for this, then resorted to Control+F to "find" the computer I wanted to add to the user so I did not have to scroll through hundreds of computer options.
- In DRE When a Technician is "Configure as End User " It would be nice to see a list of existing computers the "Tech" already has access to.
January 18, 2022
DRS saves us time!
We are using this tool in conjunction with Lansweeper to remote manage our employee laptops/workstations as well as servers. We use Lansweeper to look up computer names associated with an employee, and use DRS and Dameware Mini Remote Control to access their computers, usually while on the phone with them, to virtually look over their shoulder and help mitigate issues that arise. We've been using Dameware Mini Remote for over 7 years and DRS for over 4. DRS adds useful functionality to the mix and is a great upgrade to the remote control software.
- Access to laptops/workstations with screen shared to the end user.
- N/A
December 30, 2019
A great tool for any IT support technician
I am the only IT person for our clinic and support over 110 workstations across 4 separate locations within a 60-mile radius. I use Dameware Remote Support to allow me quick access to those workstations when I need to support the local user or repair an issue they are having. It's so quick and easy to use and makes my job much easier.
- Quick access to the remote computers.
- Multiple methods of connecting to remote computers provide easy access to servers or PCs.
- The admin menus design and options could use some improvement.
- Multi-monitor support could be improved.
December 20, 2019
Dameware Remote Support - Saving Time AND Money
We use Dameware Remote Support daily in my company to remotely troubleshoot workstations and servers, support internal teammates and deploy new software, services, tasks or changes to our Active Directory. Dameware completely replaces Microsoft's solution for remote connections, Remote Desktop Protocol (RDP) and is significantly better software. With the super-easy utility included in Dameware called "Mini-Remote Control", you never have to lookup host names or IP addresses again before connecting to the right system! Dameware keeps your entries for each workstation and server in a list in Dameware, so that you never find yourself asking what the computer name is or host name, before connecting. You simply select it from your list and connect. I save the name of the user [next] to each computer name, making this even easier for me. When "Bob" calls me needing an admin password to update a software, I open Dameware, select Bob from my list of computers and am connected in 2 seconds.
- Remote connections are the best in Dameware! You can create groups of techs that can only connect to a group of workstations or servers, ensuring your team remains focused on the systems assigned to them.
- Deploying or uninstalling services from one computer or multiple computers in a batch, saves tremendous time and is super fast to create!
- You can already do nearly everything I've thought about inside Dameware. One thing that could be useful would be the ability to deploy a MSI package through it, to a group of workstations.
- They are very strict on activating the software, but also give you a utility to de-register your installation prior to removing it, so that it frees up your license for another installation.
March 22, 2018
Dameware Remote Support Review!
Dameware is used by our whole IT department. I can't praise enough this software! It has saved me countless hours of work. Instead of driving to various different offices, I can simply remote into the user's computer, fix their problem and move on to the next one. Great remote software, very easy to use, and user-friendly.
- Very affordable
- Great GUI
- Easy to use
- It sometimes crashes at startup.
- Console could have a bit more options.
- There are times that it can be sluggish.
January 18, 2018
DameWare Remote Control Review - Nice Product
I managed an IT support team that used DameWare to support users in over 25 medical clinics across many counties in California. With this tool, my techs were able to remote into users' PCs/laptops and solve issues quickly, and also install software when required. It is easy to use and has great tools included.
- Remote into a user's PCs/laptop was easy. We were able to train temporary tech employees quickly.
- It did not require the user at the other end to perform any task, so the medical staff could focus on their duties and not be technical.
- The DameWare client was part of our O/S image, so no software was required for the users to install.
- We did not find issues with DameWare.
- If it could interface with our help desk system (ManageEngine), that would be the only improvement.
July 31, 2015
What a Dame! DameWare Remote Support
DameWare Remote Support is used primarily by me (one man department) to support teachers, staff, and students. With two co-located sites, DameWare Remote Support makes it easy assist clients, and manage servers. The integration with WebHelpDesk ensures that I don't have to repeat work to update tickets.
- Remote Support: DameWare makes it easy to remotely manage servers, and assist clients with technical issues.
- Easy Deployment: DameWare makes it very easy to customize an MSI installer for use with Active Directory and Group Policy in order to install the DameWare client on all workstations in our domain.
- WebHelpDesk Integration: One click in WebHelpDesk will launch the DameWare Remote Support software and connect me with a client in need of assistance. When the session is done, the software allows me to update the ticket right from DameWare.
- The only real area of weakness I see for DameWare is the difficulty in setting it up to help clients on other networks or across the Internet. Setting up the DameWare Server can be a bit cumbersome to a less advanced user and it does require some firewall configuration to make work. Compared to items like LogMeIn, join.me, or GoToAssist, this can be difficult for a one-man-shop to set up and maintain.
July 31, 2015
DameWare to the rescue
Our organization is using DameWare Remote Support to provide more timely desktop support to users both inside the network and remote. Using this tool allows us to connect to their desktop without having to get up and walk across the building and be away from our complete toolset. We are able to also connect and support users out of the office using the DameWare Server Internet proxy component.
- DameWare Remote Support allows us to connect to the desktop of a user very easily and quickly. It can be configured to use different levels of security making it both fast and secure.
- DameWare Remote Support can be deployed to all computers in the environment quickly using the built in capabilities of DameWare.
- DameWare provides the ability to get system information as well using the full client not the mini remote control. This is handy in finding running services, events logs, etc and all based on our AD structure.
- It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
- DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
July 28, 2015
Your users will feel the love remotely!
We use DameWare to remotely support all global end user computers. It is very inexpensive on a per end user basis, and very easy to deploy and [provides] great security. Fixing printer issues, drive/folder access, application support and upgrades are all easier when seeing it from the user's perspective. Our user base is accustomed to receiving hassle free support, especially while trouble shooting, and often ask IT to remote in to see their issue.
- Easy for users to comprehend
- Easy to deploy to Windows desktops for consistent end user experience
- Good security options to offer end user privacy protection.
- Add secure option to operate beyond corporate WAN, I.E. over the Internet like Citrix GoToAssist
We use DameWare Remote Support to support PC and server issues for an organization with about 300 employees, 450 workstations and servers at 18 locations. We have 5 technicians that have it installed. It is quite helpful because it allows us to connect directly to the user's console session and see how the user is having the issue directly.
- Customization, integrate your security settings / requirements.
- Mass deployment. Deploy through group policy or even through the DRS module.
- Ease of use, any one can pick it up quickly.
- Remote connectivity, from the www. While it exists it is difficult. DameWare does not replace GoToMeeting or LogMeIn.
- Version control. Different application versions don't jive. When one user upgrades everyone must upgrade.
- Chat feature, it exists but can be improved.
July 21, 2015
You should be using DameWare. Enough said.
I currently use DameWare Remote Support to support my current PC base. I have about 100 PCs and a few on-site servers that I need to be able to diagnose and trouble shoot from anywhere I happen to be.
- I can work on multiple PC's or servers at once and never have to walk the user though the necessary steps over the phone.
- It integrates with my Active Directory domain, so I always have a current list of devices that it can connect to. And with the remote server, I can connect to any of them even from a phone.
- For the price, I can't really think of anything that is left out. I would like a way to view what PC a user is logged into.
Our IT team uses DameWare to connect to all of our employee computers for remote support (i.e. troubleshooting, software installation). We also use DameWare to connect to our Windows servers.
- DameWare has been a very reliable solution for remote support for out team.
- With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
- The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
- Connecting to last session is not always the last session.
- Saving your position in the Personal Host List would be helpful. I have a folder structure 3 levels deep and when I'm going through a list of computers it is frustrating to have to browse down through the same levels each time.
- When connecting to a host, an entry is saved in Saved Host List (even duplicates). I would be nice to have an option to save or not save like a quick connect option.
- DameWare Mobile has separate password than desktop and cannot be linked to Active Directory password like desktop.
July 21, 2015
Great Support Tool for any IT Department
Our IT Department uses DameWare Remote Support to troubleshoot and fix issues both at our central office as well as all of our remote sites. The software allows us to view logs, hardware information, running processes, and services. We also have the very critical ability to remotely control computers so that we can screen share with our users. This allows our technicians to see what our users see and greatly helps with troubleshooting.
- The ability to remotely control our desktops and provide UAC credentials is great!
- Having the ability to look at logs, processes, and remote control all from one console saves a lot of time and resources.
- Using the centralized server allows us to activate by user instead of per computer helps to save on cost.
- You are unable to provide UAC credentials if you are using an Internet session
- You can launch the remote control from the main console but it opens another application and forces you to login again to the Central Server.
DameWare Remote Support is used to remotely troubleshoot user PCs and to access non service based servers.
- Quickly access user PCs.
- Allow quick functionality of common needs (e.g. remote cursor, scaling, remove user input).
- Allows multiple instances.
- Authentication can be cumbersome, there should be an option to remember authentication time for any PC.
- Should provide auto scaling for multiple instances (e.g. auto scale 4 windows to fit one monitor changing the destination resolution as necessary during session)
- Link with AD computer list in a practical way.
We use the DameWare to manage all servers without needing to be in the data center. Its also used to support desktops at all locations thus eliminating the need to physically go to each PC. The ability to access servers or workstations remotely saves time in not having to travel.
- Simple install.
- Manage computers remotely easily.
- The reminders or service running out or version updates required needs to have the ability to turn them off.
- Registering each install after rebuilding a pc and being required to go through the web site for a reinstall is a big pain.
In our practice we utilize DameWare Remote Support to access all the end user computers throughout our 16 locations. The active directory integration provided by the central server makes finding a computer a snap. I am confident that all our computers will accessible at any time. Without DameWare we would not be able to have an IT department as small as ours to support all of our locations. Basic computer issues can quickly be diagnosed and resolved. It is a fast and reliable solution for remote support.
- When connected to a remote computer, the control and experience is seamless. There is no lag when moving the mouse or typing. It is as if that computer is right next to you. You quickly forget that you are remotely connected to a computer across the city.
- Ability to "Switch Users". DameWare gives you access to the login screen. Many remote support solutions don't allow you to connect to a system unless it is already at the user desktop. DameWare does not have this limitation. Connecting to a locked computer and being able to switch users was a very important feature for us.
- Client Installation. The client/agent that is installed on each remote computer is very easy to remotely distribute and install. You can create your own custom settings to utilize the program in a safe and secure fashion to protect your end users and well as your IT staff.
- After the client is deployed and installed on each computer, the central server performs a check of each computer before you are able to remotely connect. It needs to install some additional components the first time you connect. I am not sure why these components are installed when the package is initially deployed. I also don't know why a mass check for this on all computer can't be performed. This would be handy. After we began using DameWare, every computer that we connected to would have to have additional components installed before we could connect. Sometimes this could take over a minute, which feels like forever when you are trying to access someone's computer.
- The Internet Proxy could be improved. If I could generate a random link and email it out to any person that would be great. As far as I understand it, the computer has to already be listed in our host list or you can't start the process. An ability to send out a link to any computer that would allow me to then connect to them would be great.
July 17, 2015
DameWare is an excellent product.
DameWare Remote Support is being utilized across the whole organization. It addresses the need to provide remote support from a centralized location. We are able to support end users as well as connect and work within our server environment. I utilize this application constantly. I also like the feature where you can connect to the command prompt.
- Remote Connectivity Support
- Connection to remote Command Prompt
- Ability to stop and start services.
- AD intergration
- Connect to remote powershell.
July 17, 2015
Simplify your world with DRS!
As the sole IT person, I am on 24 hour call. I can use DameWare to remote in from home to solve IT issues. I also use DameWare Remote Support at work as it has multi-functionality and interacts with my Active Directory. I use it for "one stop shopping" for adding new employees and PCs to the network environment. I also do have contractors that can take calls for me during an absence and they can use DRS as well to remote in from their location.
I use it to access my Application Server for our EHR, as well as our Virtual WTS servers when a reboot is necessary after an update.
I use it to access my Application Server for our EHR, as well as our Virtual WTS servers when a reboot is necessary after an update.
- Ease of installing service on a new machine.
- Interactive with Windows Active Directory.
- Ease of navigation throughout DameWare Remote Support and DRS Mini Remote
- A static IP address has to be set on the machine before the service installs
July 17, 2015
Love DameWare!
Our organization is spread throughout the state. That creates an interesting situation in regards to technical support. DameWare makes remote support fast, easy and reliable. DameWare used daily and without it, remote support would not be the same.
- On network support is unrivaled
- Small client - no need for a large install
- Abundance of customization options to fit your organization's needs
- There have been great additions to the software since we first started using it and it works great for us. No improvements wanted at this time
July 15, 2015
Great Product! Must use and buy!
My IT Department uses DameWare to connect to all the computers in our company across the United States. The program allows us to take control of the computer and or server make necessary changes and even send commands to assist in fixing a problem for the end user.
- Easy installation for the administrator and easy installation when deploying to the end user.
- The interface is extremely easy to use. Even our beginner help desk person was able to pick up and use the software right away.
- We have had not one issue being able to connect with someone and it uses little bandwith.
- I think one improvement could be having a saved directory be able to organize it by lets say domain controllers, and site's frequent users.